Screened and qualified drivers
Driver eligibility includes the required background study, driving-record review, valid licensing, medical qualification and ongoing review. A driver does not serve passengers if a required qualification has lapsed.
Safety & service standards
More than a ride.
A responsibility.
When someone trusts PointStead with their transportation, we take responsibility for the preparation, assistance, communication and care surrounding the entire trip.
Our operating promise
No trip with an unsafe vehicle, an unqualified driver or an unsecured passenger or mobility device.
PointStead provides non-emergency transportation—not ambulance care or clinical treatment. Within that role, we hold ourselves to a careful, documented standard before, during and after every trip.
Passenger-assistance training
Training covers respectful communication, passenger assistance, lift and ramp operation, wheelchair securement, stretcher assistance and safe transfers appropriate to the service provided.
Safety and emergency readiness
Drivers complete required first aid, defensive-driving, abuse-prevention, emergency and fire-response training, along with behind-the-wheel evaluation and role-specific orientation.
Insured and inspected operations
Service is provided only with required commercial insurance and Minnesota operating compliance in force. Vehicles must carry required inspection and approval status before transporting passengers.
Vehicle readiness every day
Daily pre-trip checks, required safety equipment, sanitation procedures, maintenance records and out-of-service rules help ensure the vehicle is ready before the first pickup.
Documented accountability
Trip events, inspections, training, qualifications, maintenance, incidents and complaints are documented so issues can be addressed and standards can improve over time.
More than transportation
Service begins before the vehicle arrives.
We prepare for the passenger’s mobility needs, communicate with families and care teams, arrive professionally, assist patiently, secure equipment carefully and complete a respectful handoff at the destination.
That is the difference between simply moving someone and serving them well.
Request information →Launch verification
Four confirmations before the first passenger trip.
PointStead has confirmed the applicable documents, approvals and completed requirements for launch.
Commercial insurance
Required commercial coverage and the applicable Form E filing are confirmed.
Vehicle inspection
Required vehicle inspection and approval status are confirmed.
Driver training
Required passenger-assistance, safety and role-specific training are confirmed.
STS certification
Minnesota STS operating certification is confirmed.
Federal carrier IDUSDOT 6146032Minnesota provider IDSTS 385905
Compliance status: Insurance, inspection, training and Minnesota STS certification confirmed. Online booking remains closed while service policies and scheduling are finalized.
PointStead’s standard before service begins
All required insurance, Minnesota STS compliance, vehicle inspection and driver qualification items must be active and verified before a passenger trip is accepted. Specific credentials and records are available to authorized facilities and contracting partners during onboarding.