Facility transportation
Transportation support for facilities and care teams.
Wheelchair and stretcher transportation for nursing homes, assisted living communities, rehabilitation centers, hospitals and other care settings.
Partner-focused coordination
A transportation relationship—not just a pickup.
PointStead supports staff who need realistic availability, clear confirmation and dependable communication. We work with skilled nursing facilities, assisted living communities, rehabilitation centers, hospitals, clinics, residential care providers, case managers and transportation brokers.
Each request is reviewed for transportation type, timing, access, passenger assistance, equipment and destination handoff requirements before it is confirmed.
Trips facilities coordinate
Appointments
One-way or round-trip transportation for medical, dental, therapy and rehabilitation visits.
Hospital discharges
Coordinated transportation from a hospital to the receiving residence or facility.
Facility transfers
Planned transportation between care settings in Rochester and throughout the region.
Personal trips
Approved transportation for family occasions and other non-emergency destinations.
Information that keeps the trip moving
Helpful requests include passenger mobility and equipment needs, pickup readiness, facility contacts, destination details, access barriers, escort information and the expected return plan. PointStead is preparing a secure partner workflow for documented requests, confirmations and trip status.
Until that secure process opens, do not email medical records, Social Security numbers, payment-card information or detailed health information.
Safety and accountability
PointStead’s operating standards address driver qualifications, training, commercial insurance, vehicle inspection, securement, trip records and incident response. Applicable records are available to authorized facilities and contracting partners during onboarding.
Review safety and service standards →